Card processing system has become an integral part of a business.
Operation of an organization (primarily in retail sector) goes completely
off-track if it stops working. Being an owner of a grocery retail store owner I
understand how important it is for a business in the sector. I am writing this piece
because I am frustrated with the POS that I bought from Federated Canada last
week. Earlier I was not using any such system. Since it became difficult to handle
large number of customers during peak hours, I chose Federated Canada. But the
agency has disappointed me. The system is slow and the PIN pad often stops indentifying
cards. Besides, the entire system froze three times in the last week.
This faulty system has been proving out to be a point of embarrassment
for my business. I complained about the issue on the very first day of it
occurring. Though they are assured me to fix the issue at the earliest, I am
still waiting for a representative to come and inspect the system. I am just clueless
what to do.
